Terms of Use

Telok Ayer LLC d/b/a Vet Warehouses

These Terms govern your access to VetWarehouses and its facility intelligence, facility risk profiles, risk monitoring, watchlists, alerts, exports, screening services, and related materials (the "Services"). By accessing or using the Services, you agree to these Terms and our Payment Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

1. Acceptance and eligibility

The Services are offered for business use only. You must be at least eighteen years old and able to form a binding contract. If you use the Services for an organization, you represent that you have authority to bind that organization, and "you" includes both you and the organization.

2. Nature of the Services

VetWarehouses aggregates official public records about business entities and facilities, including warehouses, 3PLs, cold-storage facilities, distribution centers, and related operations. We match and organize those records, publish source-backed facility profiles, and provide tools for monitoring, alerts, permitted exports, and scoped portfolio screening under our published methodology. Indicators and assessments are opinions based on disclosed records, not hidden verdicts.

Source records are point-in-time and may be delayed, incomplete, corrected, or removed by the issuing agency. Coverage varies by facility. The absence of a record is not a statement that a facility is compliant, safe, or free of risk.

3. Not a consumer report

VetWarehouses is not a consumer reporting agency, and the Services are not consumer reports under the Fair Credit Reporting Act. You may not use the Services to make or assist any decision about an individual's employment, retention, promotion, housing, credit, insurance, or any other consumer-eligibility purpose. The Services report on companies and facilities, not people. Breach of this restriction is material and may result in immediate suspension or termination.

4. Accounts and subscriptions

You must provide accurate information and protect your account credentials. Depending on the sign-in method offered, authentication may use a password, a one-time email link, or another secure method. You are responsible for activity under your account and must notify us promptly of suspected unauthorized access.

Subscription prices, trial terms, renewal, cancellation, refunds, and payment obligations are governed by the Payment Terms and the disclosures shown at checkout. Feature access may depend on subscription and payment status. Trial users may view available records but may not use paid export functionality until the first successful payment.

5. License grant

Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Services solely for your internal business purposes during the applicable term. All rights not expressly granted are reserved.

6. Use restrictions

You shall not, and shall not enable another person to:

sell, resell, license, distribute, publish, broadcast, or make the Services or their output available to a third party except under a separate written agreement;
incorporate the Services into another product, dataset, directory, index, report, or competing or substitute offering;
scrape, crawl, harvest, systematically retrieve, bulk-download, or compile data from the Services by automated or manual means, including through robots, scripts, headless browsers, browser extensions, or multiple accounts;
bypass authentication, rate limits, access controls, robots directives, feature gates, download limits, or other technical restrictions;
use any record, indicator, output, or documentation to train, fine-tune, ground, retrieve for, evaluate, benchmark, distill, or improve an artificial-intelligence or machine-learning system, or to reconstruct a substitute dataset;
reverse engineer the Services, remove proprietary notices, interfere with security or operation, or use the Services unlawfully or to harass, defame, or harm another person or entity.

These restrictions apply even when a page is publicly reachable. They do not restrict your independent use of underlying government records obtained directly from their official sources.

7. Monitoring and remedies

We may monitor use of the Services and use technical markers or access logs to detect unauthorized extraction, copying, or redistribution. A breach of Sections 3, 5, 6, or 8 may cause harm that is difficult to measure. To the extent permitted by law, you are responsible for our reasonable, documented damages, investigation and remediation costs, lost licensing revenue, and enforcement expenses caused by your breach. We may also seek injunctive or equitable relief when monetary damages are inadequate. These remedies are compensatory and are not intended as a penalty.

8. Intellectual property

Government source records remain public. Our selection, matching, compilation, methodology, annotations, indicators, software, design, and presentation are owned by us or our licensors and are protected by applicable law. Feedback you voluntarily provide may be used by us without restriction or compensation.

9. Customer data

You retain ownership of information and files you submit. You grant us a limited license to host, process, transmit, and use that data only to provide, secure, support, and improve the Services and to comply with law. You represent that you have the rights and permissions needed to submit it. We may use aggregated or de-identified information that cannot reasonably identify you or your organization.

10. Facility-record disputes

If you believe a source record is inaccurate or matched to the wrong facility, email disputes@vetwarehouses.com with the facility, disputed record, basis for the dispute, and supporting material. We will review a complete submission within a reasonable period based on complexity and source availability and may correct, annotate, suppress, or retain the record with an explanation. This process does not adjudicate the underlying government record or waive any right.

11. Screening services

Portfolio screening is performed only under a written scope and quote that confirms row count, available coverage, timing, price, and delivery format before work or payment begins. Payment does not create an instant report. We validate submitted files and may reject rows or a project that falls outside the agreed scope. Corrections, cancellations, and refunds are governed by the written scope and Payment Terms.

12. Third-party content

The Services rely on government databases and third-party services that we do not control. We are not responsible for their availability, accuracy, security, terms, or practices. Links are provided for convenience and do not imply endorsement.

13. Disclaimers

The Services are informational and are not legal, insurance, underwriting, investment, or other professional advice. They are provided "as is" and "as available" without warranties of any kind, including accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability. Your decisions and due diligence remain your responsibility.

14. Limitation of liability

To the maximum extent permitted by law, we and our officers, employees, contractors, and suppliers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or lost profits, revenue, goodwill, opportunities, or data. Our total aggregate liability arising from the Services or these Terms will not exceed the greater of one hundred dollars or the amount you paid us in the twelve months preceding the event giving rise to the claim. These limits do not apply where they cannot lawfully be limited.

15. Indemnification

You will defend, indemnify, and hold harmless Telok Ayer LLC and its personnel from claims, damages, liabilities, judgments, settlements, and reasonable attorneys' fees arising from your data, your use of the Services, your violation of these Terms, or your violation of another person's rights. We will provide reasonable notice and cooperation, and we may control the defense of a matter affecting the Services or our rights.

16. Suspension and termination

We may suspend or terminate access for nonpayment, security risk, suspected fraud, legal requirement, material breach, or conduct that threatens the Services or another user. Either party may terminate as permitted by the Payment Terms or an applicable written agreement. On termination, your license ends and you must stop using and destroy retained output except material preserved under a documented legal obligation. Provisions that by their nature should survive termination remain in effect.

17. Dispute resolution

Read this Section carefully. It affects your right to a jury trial and to participate in a class action.

17.1 Informal resolution

Before starting a proceeding, the complaining party must send written notice describing the dispute and requested relief. The parties will negotiate in good faith for thirty days.

17.2 Mediation and arbitration

If unresolved, the parties will first attempt non-binding mediation in Harris County, Texas. A dispute not resolved through mediation will be decided by final, binding, individual arbitration administered by JAMS under its applicable rules. The Federal Arbitration Act governs this agreement. A single arbitrator may award relief available in an individual action, subject to Section 14. Proceedings and awards are confidential except as required by law or to enforce an award.

17.3 Individual claims only

Claims must be brought only in an individual capacity, not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims.

17.4 Carve-outs and opt-out

Either party may seek individual relief in small-claims court or equitable relief in court to protect intellectual property, confidential information, or the use restrictions above. You may opt out of binding arbitration and the class-action waiver by emailing info@vetwarehouses.com within thirty days after first accepting these Terms. The notice must identify you and your organization and clearly state that you opt out.

17.5 Governing law and forum

Texas law governs, without regard to conflict-of-law rules. Any dispute not subject to arbitration will be heard exclusively in the state or federal courts located in Harris County, Texas. Each party waives a jury trial to the maximum extent permitted by law. Nothing in this Section waives rights that applicable law does not permit you to waive.

18. General

These Terms, the Payment Terms, Privacy Policy, and any signed written agreement are the entire agreement concerning the Services. We may update these Terms by posting a revised version and effective date; material changes will take effect after reasonable notice where required. You may not assign these Terms without our consent. If a provision is unenforceable, it will be modified or severed to the minimum extent necessary and the remainder will continue. Delay in enforcement is not a waiver. Neither party is liable for delay caused by events beyond reasonable control.

19. Contact

Telok Ayer LLC d/b/a Vet Warehouses

General and legal notices: info@vetwarehouses.com

Facility-record disputes: disputes@vetwarehouses.com