Payment Terms · Effective July 20, 2026

Payment Terms

Telok Ayer LLC d/b/a Vet Warehouses

These Payment Terms govern all fees, billing, and payment for services provided by Telok Ayer LLC, a Texas limited liability company doing business as Vet Warehouses (“Vet Warehouses,” “we,” “us,” or “our”). These Payment Terms are incorporated into and form part of the Terms of Use. Capitalized terms not defined here have the meanings given in the Terms of Use. In the event of a conflict between these Payment Terms and the Terms of Use regarding payment, these Payment Terms control.

If you have executed a separate written order form, master services agreement, or enterprise agreement with us, that document controls to the extent of any conflict with these Payment Terms.

1. Scope

These Payment Terms govern all fees, billing, and payment for the Services. They are incorporated into the Terms of Use and control in the event of a conflict regarding payment.

2. Fees

2.1 Fee Schedule

Fees are set out on the Site, in your order form, or in your subscription confirmation. All fees are stated in United States Dollars unless expressly stated otherwise.

2.2 Changes to Fees

We may change fees at any time. For subscriptions, a fee change takes effect at the start of your next Renewal Term, and we will provide notice at least thirty (30) days before the change takes effect. Continued use after the effective date of a fee change constitutes acceptance. If you do not accept a fee change, your sole remedy is to terminate before the change takes effect, in accordance with Section 6.

2.3 Promotional Pricing

Any discount, trial, credit, or promotional rate applies only for the stated period and only to the stated services. On expiration, standard rates apply automatically without further notice. We may withdraw any promotion at any time as to future periods.

3. Subscription Terms and Automatic Renewal

3.1 Three-Day Trial

An eligible first-time subscriber may receive one three-day trial per person, account, payment identity, and customer identity, unless the checkout page expressly states that no trial applies. A valid payment method is required. Your trial begins when Stripe creates the subscription.

During the trial, you may use the record-viewing, watchlist, and other trial features made available to your account. CSV, bulk export, and other paid-only data extraction features remain unavailable until the first successful subscription payment.

Unless you cancel before the exact trial end shown at checkout, the trial automatically converts to the plan you selected: $25 per month or $240 per year, and your payment method will be charged. You may cancel during the trial through your account's Manage Billing link or the Stripe customer portal to avoid the first charge. A canceled trial remains subject to the access end time shown by the billing portal. Eligibility is determined from our account, consent, subscription, payment, and trial-history records.

3.2 Initial Term

Your subscription begins on the date we make the Services available to you and continues for the period stated at purchase (the “Initial Term”).

3.3 Automatic Renewal

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of the Initial Term and at the end of each subsequent renewal period (each, a “Renewal Term”) for a period equal to the Initial Term, unless you cancel before the renewal date in accordance with Section 6.

By subscribing, you authorize us to charge your designated payment method for each Renewal Term at the then-current rate, without further authorization and without further notice except as required by law.

3.4 Renewal Notice

Where required by applicable law, we will send notice of upcoming renewal to the email address associated with your account before the renewal date. It is your responsibility to maintain a current email address. Failure to receive notice does not affect the validity of a renewal charge.

4. Payment

4.1 Payment Method

You shall provide and maintain a valid payment method. You represent that you are authorized to use the payment method you provide.

You authorize us and our payment processors to charge your payment method for all fees, taxes, and other amounts due, including recurring charges for each Renewal Term. This authorization continues until your subscription terminates and all amounts owed are paid in full.

4.2 Payment Processors

We use third-party payment processors. Your payment information is transmitted to and processed by those processors under their own terms and privacy policies. We do not store full payment card numbers. We are not responsible for the acts or omissions of any payment processor.

4.3 Invoiced Accounts

Where we agree to invoice you, payment is due net ten (10) days from the invoice date unless otherwise stated on the invoice. Payment shall be made without set-off, deduction, counterclaim, or withholding of any kind.

4.4 Failed or Declined Payments

If a charge is declined, reversed, or otherwise fails, we may:

• retry the charge, in whole or in part, at any time and as often as we determine;
• suspend or terminate access to the Services immediately and without notice;
• charge any other payment method associated with your account;
• recover all amounts owed through any lawful means.

You shall promptly update any invalid or expired payment method. We may obtain updated card information from your card issuer or card network and may apply it to your account.

4.5 Late Charges

Any amount not paid when due accrues interest at the lesser of one and one-half percent (1.5%) per month or the maximum rate permitted by law, from the due date until paid in full.

4.6 Collection Costs

You shall pay all costs of collection, including reasonable attorneys' fees, court costs, arbitration fees, collection agency fees, and expenses, incurred by us in collecting any past-due amount.

4.7 Application of Payments

We may apply any payment received to any outstanding amount owed by you, in any order we determine, regardless of any designation you make.

5. Taxes

Fees are exclusive of all taxes. You are responsible for all sales, use, value-added, goods and services, excise, withholding, and other taxes, levies, and duties imposed by any authority in connection with your purchase, excluding only taxes based on our net income.

If we are required to collect or remit any such tax, we will invoice you and you shall pay it. If you are required by law to withhold any amount, you shall gross up the payment so that we receive the full amount we would have received absent the withholding.

If you claim tax exemption, you shall provide valid documentation before purchase. Exemption is not retroactive.

6. Cancellation

6.1 How to Cancel

You may cancel your subscription through the Manage Billing link in your account, through the Stripe customer portal, or by written notice to info@vetwarehouses.com. Cancellation is effective at the end of the then-current Initial Term or Renewal Term.

6.2 Effect of Cancellation

Cancellation stops future renewals. It does not terminate your obligation to pay fees for the current term. You retain access to the Services for the remainder of the paid term.

6.3 Timing

To avoid a renewal charge, you must cancel before the renewal date. A cancellation submitted on or after the renewal date takes effect at the end of the term that has already begun, and the charge for that term is not refundable.

7. No Refunds

7.1 General Rule

ALL FEES ARE NON-REFUNDABLE. WE DO NOT PROVIDE REFUNDS, CREDITS, OR PRORATED AMOUNTS FOR ANY PARTIAL SUBSCRIPTION PERIOD, FOR UNUSED SERVICES, FOR ACCOUNT DOWNGRADES, OR FOR ANY PERIOD DURING WHICH YOU DID NOT USE THE SERVICES.

This applies whether you cancel, whether we suspend or terminate your account for breach, and whether or not you accessed the Services during the period paid for.

7.2 Termination for Breach

If we terminate or suspend your access for breach of the Terms of Use, including any breach of the non-consumer-report provisions or use restrictions, you are not entitled to any refund of any amount, and all remaining amounts for the current term become immediately due and payable.

7.3 Termination by Us Without Cause

If we terminate your subscription without cause and without breach by you, we will refund fees paid for the unused portion of the then-current term, calculated on a daily pro rata basis. This is your sole and exclusive remedy for such termination.

7.4 Discretionary Exceptions

We may issue a refund or credit in our sole discretion. Any such refund or credit is a one-time accommodation, does not modify these Payment Terms, does not create any obligation to issue any future refund or credit, and does not constitute a waiver of Section 7.1.

7.5 Statutory Rights

Nothing in this Section limits any refund right that cannot be waived under applicable law.

8. Service Availability

8.1 No Uptime Commitment

We do not guarantee any level of availability, uptime, or performance unless a service level agreement is expressly stated in a separate written agreement signed by us.

8.2 Interruptions

No refund, credit, or extension is due for any interruption, degradation, downtime, or unavailability of the Services, including interruption caused by maintenance, force majeure events, or the unavailability, discontinuation, alteration, or restriction of any government source database on which the Services depend.

You acknowledge that the Services depend on data published by third parties over whom we have no control, and that we bear no liability for any change in the availability, format, frequency, or content of any source database.

9. Disputed Charges and Chargebacks

9.1 Notice of Dispute

You shall notify us in writing of any disputed charge within sixty (60) days of the charge. Failure to do so waives your right to dispute that charge and constitutes acceptance of the charge as accurate. Notice must be sent to info@vetwarehouses.com and must identify the charge, the amount disputed, and the basis of the dispute.

9.2 Payment Pending Resolution

You shall pay all undisputed amounts when due. Disputing a portion of an invoice does not excuse payment of the remainder.

9.3 Chargebacks

You shall not initiate a chargeback, payment reversal, or bank dispute for any charge without first following Section 9.1 and allowing us thirty (30) days to resolve the dispute.

Initiating a chargeback in breach of this Section is a material breach of the Terms of Use. On any chargeback, we may:

• suspend or terminate your access immediately;
• charge a reasonable, documented administrative fee reflecting costs we incur in responding to the chargeback, plus any fee assessed against us by a payment processor or card network;
• declare all remaining amounts under your subscription immediately due;
• recover all amounts and costs, including attorneys' fees, under Section 4.6.

If a chargeback is resolved in our favor, you remain liable for the original charge, all fees under this Section, and interest under Section 4.5.

10. Overage, Usage, and Audit

10.1 Usage Limits

Your subscription may include limits on records accessed, queries, API calls, seats, or other metrics. Usage exceeding a stated limit is billable at our then-current overage rate, or, at our election, is grounds for suspension.

10.2 Our Records Control

Our measurement of your usage is determinative absent manifest error.

10.3 Audit

We may audit your use of the Services to verify compliance. You shall cooperate and provide reasonable access to relevant records. If an audit reveals underpayment exceeding five percent (5%) of amounts owed, or reveals any breach of the use restrictions, you shall pay the shortfall, interest under Section 4.5, and the full cost of the audit.

11. Suspension for Non-Payment

We may suspend access to the Services immediately, without notice and without liability, if any amount is past due. Suspension does not relieve you of any payment obligation, does not extend your subscription term, and does not entitle you to any refund, credit, or extension for the period of suspension.

Restoration of access following suspension is at our discretion and may be conditioned on payment in full, payment of a reinstatement fee, and provision of a valid payment method.

12. Enterprise and Custom Agreements

Enterprise pricing, custom terms, data licensing, and API access are available by separate written agreement. No enterprise or custom term is binding on us unless set out in a writing signed by an authorized representative of Vet Warehouses. No statement by any salesperson, no purchase order, and no term appearing on any customer form or portal has any effect, and any such term is expressly rejected.

13. Currency and Fees Charged by Others

You are responsible for any currency conversion charge, foreign transaction fee, wire fee, or bank charge imposed by your financial institution. Such charges are not credited against amounts owed to us.

14. Set-Off

We may set off any amount you owe us against any amount we owe you. You have no right of set-off.

15. Limitation of Liability

Our liability arising from or relating to these Payment Terms is subject in all respects to the Limitation of Liability section of the Terms of Use.

16. Dispute Resolution

Any dispute arising from or relating to these Payment Terms, including any dispute regarding fees, charges, refunds, or chargebacks, is governed by the dispute resolution section of the Terms of Use, which provides for informal resolution, mediation, and binding individual arbitration in Harris County, Texas, and contains a class action waiver and a jury trial waiver.

Nothing in this Section limits our right to pursue collection of any past-due amount in any court of competent jurisdiction, or to seek injunctive relief under the Terms of Use.

17. Changes to These Payment Terms

We may modify these Payment Terms by posting the revised terms with a new Effective Date. Material changes take effect thirty (30) days after posting. Continued use after that date constitutes acceptance. If you do not accept a modification, your sole remedy is to cancel under Section 6.

18. General

Sections 4.5, 4.6, 4.7, 5, 7, 9, 10, 14, 15, and 16 survive termination or expiration of your subscription. The general provisions in the Terms of Use apply to these Payment Terms, including those governing entire agreement, assignment, severability, waiver, notices, and construction.

19. Contact

Telok Ayer LLC d/b/a Vet Warehouses

Billing: info@vetwarehouses.com

Legal notice and designated agent: info@vetwarehouses.com